Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at Homenestmy@gmail.com.
Once the cancellation request is received, a full refund will be initiated. We would advise submitting a cancellation request within 12 hours upon your order submission in order to ensure cancellation prior to goods shipment.
Return Policy
The following are the policies to be eligible for return requests after shipment/receipt of goods:
All goods sold are non-refundable except:
Only items that have been purchased directly from the Homenestmy@gmail.com Online Store are eligible for a return.
Any Homenest Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailer’s returns and refunds policy.
Goods are eligible for a return if the following apply:
Incorrect Items:
The item is not the item you ordered.
Wrong size or the color is different from what is indicated on the order summary.
Missing items inside the packaging.
Damaged Items:
The item is found to be damaged upon receipt.
Item has been tampered with, refurbished, or modified.
Note: Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Homenest Online Store product.
Returned items must meet the following requirements:
The item must be shipped back to us within 7 working days upon receipt (as proven by the postal or courier receipt).
You have proof of purchase (order invoice number and receipt).
Item must be in new condition and returned in its original packaging along with any free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner.
Item must be returned in the original box (or at least, suitable protective packaging) to prevent damage during return delivery.
Additional Terms & Refunds
Change of order and cancellation of order
will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
For Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3–5 working days.
For Credit Card Refunds: Refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank regarding the duration of the credit refund.
Shipping Address
We will only ship to addresses
provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and a reachable phone number are provided when completing your order. We do not ship to P.O. Boxes (Post-Office Box) and only ship to valid, legitimate shipping addresses.
We will not be liable in the event an incorrect shipping address is provided and goods are returned to us. All re-delivery of goods to you will be charged associated shipping fees, which will be disclosed upon request for a second delivery attempt.
Change in Shipping Address
If you have any request for a change of shipping address, please email us at Homenestmy@gmail.com within 12 hours upon your order submission.
If a request to change the shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2–5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm on weekdays only.
Tracking Number
Once goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication will be via email, mobile app, or SMS.
For non-tangible products or services, confirmation of order and receipt will be communicated via email, mobile app, or SMS. Proof of purchase, invoice, or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
